“I wanted to brag on Margaret. I have a client going through a very stressful business separation, and this afternoon, the first words out of his mouth were to ask who answered our phones, and then say how polite and kind Margaret always was when he called and how much she brightened his very stressful day! It is always nice to hear our folks are consistently doing a great job, and a great reminder of how important every person and every task is to a client’s experience with our firm. Happy Friday. ”
November 15, 2016
